The number of complaints received by the Anacom related to electronic communications services, fell by 14.5% in the first half compared to the same period last year.
A report published on Wednesday, 7 October, the National Communications Authority (Anacom) shows that the number of complaints about electronic communications services received by this institution fell in the first half of this year.
The break happened verified both year on year, as compared to the previous semester. Thus, in the first six months of this year Anacom received a total of 27,397 complaints related to electronic communications services, which represents a decrease of 14.5% on the same period last year.
This issue also means that in the first half fell by 19.6% of the complaints addressed to Anacom face the previous six months.
Anacom said that this was “a favorable evolution that takes place in all services and all Operators “, since the number of complaints was lower than in the two previous half.
Among the main reasons that led to the sending of complaints are issues relating to the sale of the service (18.8 % of total), the cancellation of service (14.1%), billing (12.4%) and problems with equipment (12.3%).
In the highest number of complaints in this period, a total of 0.99 complaints per thousand customers of the services provided by this operator. Among the largest players in the domestic market, it appears that Vodafone and Meo recorded the lowest number of complaints (0.54 complaints per thousand customers) over the period.
The service packages continued to be the kind of service that is the subject of most complaints, reaching a total of 7,353 complaints between January and June this year, less 13% of that in the second half of 2014. Vodafone recorded the highest number of complaints (2.97 complaints per thousand customers), followed by In (2.65 complaints per thousand customers). Still, these two operators had a decrease in the number of complaints, both with regard to homologous comparison as a chain.
The mobile telephone service comes then from the subject of most complaints services, with a total of 7,341, less 25.3% from the previous semester. Here was In the service provider to receive more complaints in the first six months of the year, with 1.22 complaints per thousand customers. Followed by the Meo with 0.52 complaints per thousand customers.
The pay-TV service (2,047 complaints) and the mobile internet access service (1,393 complaints) follow up on the list, and in both cases was the In operator to the target of most complaints. With 0.74 complaints per thousand customers in the first case and 0.44 complaints per thousand customers in the second.
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