Robots and AI would be allowed to steal 6% of U.S. jobs in the next five years – IDG Now!

Forrester Report highlights that the impact brought by the intelligent systems will be even more intense in the services sector

The technology advancements in the understanding of human behavior and making complex decisions, it will add a competition extra in the labour market. In just five years, systems of artificial intelligence (AI) and robots would be allowed to steal 6% of all jobs in the United States.

The projection comes from a recent study released by Forrester Research, stating that by 2021, smart systems – as stand-alone machines, virtual assistants, software, cognitive, chatterbots – abocanharão various positions today occupied by humans.

The advisory mentions that the impact will be greater in positions of customer service. However, eventually, the machines will play more complex tasks, such as driving a truck or taxi.

"intelligent Agents are emerging, but their widespread adoption has not yet arrived," says the Forrester report. "As more cognitive elements are added to the routines, the capacity expands and new use cases appear."

The advisory also stresses that, by 2021, the AI will go through a time of intense evolution, with a significant expansion in front of the that it is possible to envisage from the use of the concept in the days of today.

The improvement in topics such as machine learning and processing natural language will pull scenarios even more complex.

Despite the doomsday scenario, experts are striving to say that this advancement of the machines does not represent the end of the world. In fact, they say that this is not something as bad as it might seem at first sight.

In January, during the World Economic Forum, it was reported that the technologies such as artificial intelligence and machine learning could lead to the end of more than 7 million jobs within a few years.

In the same meeting of world leaders, experts claimed that these technologies would bring an addition of 2 million new workers in fields related to mathematics, engineering, and computer science.

"we Have a new generation of technologies and we need to work with them if we want to be more productive and effective", said Tom Davenport, co-author of the book, Only Humans Need Apply: Winners and Losers in the Age of Smart Machines, focused on the issue. "I think that, in most of the times, we will work as colleagues of these machines", he added.