Deco warns of loss of rights of online consumers – publico

                 

                         
                     

                 

 
 

The Consumer Protection Association Deco warned on Thursday for the setback in terms of digital market that can bring the approval of two legislative proposals that were presented on Wednesday at the European Commission relating to online and differentiate . respective legal guarantees are given to consumers

These are legislative proposals for online purchase scheme of digital content (eg applications, games, music, videos or texts made available via download or streaming ) and the system of buying and selling goods online. The Deco welcomes the initiative to establish rules for this expanding market and hitherto unregulated, but criticizes the fact that if you want to give less guarantees than those that are given to consumers in physical stores.

“The proposal presented by the European Commission intends to limit consumer choice option in the event of default of a good and restrict it in the first place the right to repair and replacement,” says Deco, underlining the setback this entails in terms consumer rights. “Until now the consumer who acquired over the internet a very defective could require the seller to repair, replacement, price reduction or termination of the contract, with the supply of goods and consequent refund. With this proposal, before the defect of the purchased good, the consumer can only ask, at first, the repair or replacement, “says the association.

The Deco believes that nothing justifies” the creation of rules different for contracts that are equal “, as distinguished only in the form of hiring (in one case at a distance, another in person) and the reduction of consumer rights in online sales will discourage their use, contrary to what was to be trend . “We are concerned the reduction of consumer rights in online sales, when the objective of the Commission is the promotion of the digital single market”, ends the association.