“These businesses are created often only social network. It may be that the payment is made by consumers, and the store no longer exists”
Deco today warned consumers to beware of shopping in stores on Facebook, which often are not registered or have a fixed address, and said have received several complaints.
in a statement, the consumer association reported having received several complaints regarding shopping in stores on Facebook, in particular relating to the delay in delivery of products purchased and lack of reimbursement in case of purchase cancellation.
Therefore, Deco warned consumers to the fact that the stores on Facebook, mostly, they are not registered as companies in Portugal and do not have a contact physical address.
“sometimes not it comes to sales traders to consumers, but sales between individuals, then it becomes more difficult the resolution of a possible conflict later “, said the association.
Deco advised consumers to acquire some product through Facebook to get the physical address of the store or contact address, you can use in case of conflict. “As for the forms of payment if the store allows the payment to the collection, by bank transfer or MB, in receiving the product, these are the safest,” said Deco.
The association also advised consumers being left with an order of proof with all the elements. product description, price, vendor address and delivery
“As a distance purchase is always a period of 14 days in However, this option only applies to transactions between traders and consumers, if you purchased the product from a particular, there is that possibility, “said Deco. The association noted that, “to make an acquisition in this way, and if not available purchase invoice, you can not later activate the product warranty, it will have no way to prove the date of purchase of the same.”
If the consumer has made a purchase in a Facebook store, and did not receive the product in time, should, according to Deco, choose to cancel the purchase and request a refund of the amount paid, or call upon the company to make the delivers a new term.
“Given that these businesses are created often only social network with a mere clicks, and without any registration with the national authorities, the closure of these stores is to just a click away, as such, it may be that the payment orders to be made by consumers, and the store ceases to exist, without making any repayments and / or delivery of the products ordered, “said the association.
Deco also said in a statement that will be responsive to complaints and take the necessary steps to ensure the protection of the rights and interests of consumers.
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