Deco complains against limits on the "unlimited" - TeK.sapo

The complaint comes after an analysis of various services, whose results are presented in the report “Unlimited Tariff but only in advertising”, published in October Protest in the Association of Consumer concludes that not only are no restrictions, as these differ between carriers and even from one product to another.

“Although presented as ‘unlimited’, most services can not be used without restrictions”, and that ” operators are not clear to inform the consumer, “says the article.

The Association says” do not accept that a service advertised as unlimited has limits “and denounced as misleading advertising cases to the Directorate-General for Consumer , asking for “immediate withdrawal of the advertising in question.”

In the complaint delivered this morning, also requires the prohibition of the term “unlimited” or equivalent in any ad where the service has limits. “If the operator understands it is necessary to limit access, not to compromise the quality of it, must take it immediately and clearly inform the consumer.

Unlimited alone even in advertising
Article published DECO accuses operators to define rules that describe as a fair use policy or acceptable, they only serve to give them the right to manage the boundaries of the calls, messages and / or internet to your please.

Discover the limits or the costs involved after being overtaken not always be easy, because in some situations, the information is “hidden” in advertising or online portal, denounces the Association.

The fact that operators do not indicate specific values, but safeguard it, whenever there is a use that jeopardize the quality, can slow or stop the service or to reserve the right to bill intakes that exceed the limit set without even indicate are some of the abuses identified in relation to the fixed Internet service.

Already in mobile broadband, operators are unanimous in assuming a limit of 15 GB of monthly usage in their services “unlimited “- justified” to ensure the quality and integrity of the network. “

Written under the new Orthographic Agreement