error 53 on iPhones continues to be talked about. After its existence was made public last week, PCVA law firm in Seattle (USA) offered to represent clients for free, because he believes that we are facing a violation of rights consumers.
On the basis of the controversy is the error 53 , error that leaves completely unusable iPhones, trapped in a loop infinity restorations without having any kind of solution . From what is known, the error occurs when installing updates software in mobile phones whose buttons Home have been replaced, which causes a failure in the security system Touch ID, that blocks the unit permanently.
Some customers have accused the US company to be aware of the fault and, allegedly, have maintained in order to encourage users iPhones to repair your smartphone in official stores rather than third parties, which tend to be quite cheap.
in most cases, the phone worked even months before making the fatal error, so we advise users to be careful before you install updates.
Apple representatives explained the various media that it is a safety measure in order to protect the users. “If the phone finds a difference between the Home and the rest of the system, the latter locks to prevent sensors Touch ID fraudulent,” said a company official to Daily Star adding that “if the iOS find a gap between the two, the validation fails and all blocks.”
PCVA said in a statement it believes treat- is a violation of consumer rights. “We believe that Apple may be forcing their users intentionally to make use of its repair systems that cost much more than by others,” can be read in the site the firm.
When contacted by PUBLIC, EDC communications company, responsible for Apple in Portugal, said that the number of error occurrences in the country was classified and referred to statements made to Daily Star . Asked about the error, the company said that Apple had no statements to add on the subject.
Apple Technical Support Source revealed that there is any kind of procedure or solution to give by employees to customers who have been affected by this error, which appeared a few times. The official support page of Apple, error 53 appears as resolution procedure to attempt to restore the system, which has been found not produce results.
In Portugal, their official repair shops of Apple only replace the phone screen, not doing replacements iPhones buttons. Ie in cases of buttons failures, the only solution to the Portuguese users is the device exchange a new one. Who do not have guarantee have to pay this exchange by paying amounts starting at EUR 200 and can exceed 300.
However, there are several third-party repair shops that carry parts replacements, including the Home , with varying prices between 60 and 130 euros depending on the location and model.
edited text by Hugo Daniel Sousa
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