The Samsung technology company will withdraw phones Galaxy Note 7 of the market in ten of the twelve countries where the device had already been made available. In recent weeks several users complained that the phone is turned off alone and that the battery exploded when it was brought to bear. Until Friday had been sold about 2.5 million phone copies worldwide.
The South Korean company has ensured that will replace temporarily phones sold in ten countries. From what we can ascertain, the brand will offer another phone model to achieve send new devices, a process that could take two weeks, reports Samsung .
Samsung issued a statement which explained that had been identified 35 cases globally and that the company was conducting a study to identify affected batteries in the market. In the statement can still read:. “For the safety of our customers is a top priority in Samsung, we stopped selling the Galaxy Note7 ”
The company also ensures the statement which will replace the device with a new one.
President’s mobile phone branch of the brand, Koh Dong-jin, explained to the Guardian that the problem with mobile phones was due to a defect in the battery and stressed that the batteries of the brand devices are developed and provided by “two or three companies”, including Samsung SDI.
a company spokesman told El Mundo that the problem was resolved with an exchange battery. Samsung presented as one of the phone’s trump cards your battery and fast recharging.
The first known case of failures in the phone happened when on August 24, a user posted in a forum online the image of a Galaxy Note7 burned.
Samsung SDI, a same group that supplies the batteries for the unit, said on Thursday it had received no information that they had defective. However, several people posted videos and damaged pictures from the device to alert other users.
The device was planned to be available in Portugal from September 9 and will cost 879 euros. The Galaxy Note7 sold out in the pre-purchase stage in Portugal, a week after the start of the campaign on 16 August.
Some users hypothesize that the explosion has been due to the use of a cable USB “unofficial”.
on Thursday Samsung had delayed sending some orders of the new Galaxy Note 7 after arise reports of users who complained of overheating of devices. According to the owners, the phone it is burned, and in some cases amounted to explode.
According to The Telegraph, several handset users said it caught fire spontaneously when he was charging. The company has stated that it has suspended sales to three suppliers in South Korea, but to no avail if this problem affected other markets.
These flaws with the new device can harm the company, which included the Galaxy Note 7 to face the new iPhone 7, which will be released on 7 September.
this delay sales already made itself felt in the actions of the south Korean company, which fell 2% on Thursday.
Text edited by Miguel Pinheiro
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